FAQs
Spacebee is a marketplace or meeting point between underused professional spaces (meeting rooms, workposts, offices, retail spaces, studis, etc...) and a growing need for flexible locations for companies, startups, freelancers, etc...
IF YOU HAVE EXCESS SPACE:
What requirements do I have to fulfill in order to post a space?
Any company or professional that has excess space can post an ad and become a host on Spacebee, anywhere from a small freelance studio to a large company, as well as other non-corporate entities. At Spacebee we have tried to include many types pf spaces: meeting rooms, individual workposts, offices, classrooms, spaces for events, etc. In addition we are open to receiving suggestions from you regarding the kind of space that you would like to be able to see on Spacebee.
What are the restrictions?
Spacebee has been designed as a marketplace for a wide variety of spaces for professional uses. Spacebee has not been designed to serve hospitality or residential purposes. If you are unsure if your space is suitable for Spacebee, please contact us.
How is the legal relationship regulated between myself, as Host and a Guest?
While every case is different (if you are the owner, tenant, etc.), Spacebee provides you with a suggested agreement for both parties. The agreement contains the information of both parties, a legal framework, as well as the specific details of the space and ammenities to be provided, including price and duration of the booking. It is however the sole responsibuilty of both parties to sign an agreement that is within the legal bounds of the space in question.
As a host what are my obligations?
You must ensure that the spaces are available, as published, for Guests to book. For this purpose, Spacebee provides you with a useful integrated calendar to manage your spaces, including managing availability, bookings, messages, etc. At the designated check-in day you are expected to welcome your Guest and provide them with an initial orientation, including any safety issues that the Guest should be made aware of. You are also responsible for ensuring that the space is provided clean and ready for use, and under the same conditions and with the same servide level as described in the original ad.
What cost is involved?
Posting an ad on Spacebee is free! Spacebee only collects a success fee when an actual booking is carried out. This fee is paid by the Guest but must be deducted afetrwords from the payment the Guest will make to you. In other words, you only pay if you are making money from your space. The fee is 15% of the amount of the booking, VAT not included.
How much should I charge and when do I collect payment?
You will determine the rate for the space, per hour, day, week or month. You can also determine how you wish to be paid by the Guest, at check-in, at check-out, or any other way you agree to. The Guest will pay you the amount calculated for the period booked minus the booking fee, which has already been paid to Spacebee. For more information please see the Terms of Service.
What happens if something is damaged during the Guests stay?
In order to use Spacebee your establishment housing the space should have an insurance policy covering civil liability. Spacebee recommends you are present at check-in and check-out and carry out an inventory of the contents of the space with the Guest in order to minimise risk and avoid problems.
In the case of an incident, how should I proceed?
In cas of an incident, please contact us via email at help@spacebee.com, call 900 373 917, or write to us on the website's chat.
What guarantees does Spacebee offer?
Spacebee takes the quality and integrity of its users very seriously. We perform telephone and on-site checks to meet hosts and to ensure that establishments meet the highest standards. Our peer review system regulates the quality of both Hosts and Guests and detracts users from commiting fraud or abusing the other party. We also provide a suggested agreement that is issued at the time of booking and comes filled out with both parties' infiormation as well as the specifics of the booking that has been carried out.
IF YOU ARE LOOKING FOR SPACE:
What requirements do I have to fulfill in order to book a space?
Any professional looking for a flexible space can use Spacebee. From an individual freelancer to a team of people can use Spacebee to find the office space, meeting room, workposts, etc. best suited to meet their needs. In order to carry out a booking you must be at least 18 years old and have a valid credit/debit card.
How is the legal relationship regulated between myself, as a Guest, and a Host?
While every case is different (if the Host is the owner, tenant, etc.), Spacebee provides you with a suggested agreement for both parties. The agreement contains the information of both parties, a legal framework, as well as the specific details of the space and ammenities to be provided, including price and duration of the booking. It is however the sole responsibuilty of both parties to sign an agreement that is within the legal bounds of the space in question.
Can I visit the space before booking?
Yes, of course you can. Although we have designed the platform to provide as much information and as clearly as possible, including on-site verifications by the Spacebee team, you can contact the Host using the messaging system and arrange a visit. Once you have found the right space for you, you must carry out your booking through the Spacebee website.
How much do I pay and when?
For you the cost of using Spacebee is free! When you carry out a booking you must advance a fee in order to guarantee the reservation. This fee is 15% of the total price of the booking, VAT excluded. You will then pay the remaining amount directly to the Host when you check-in to the space or however agreed. In other words, you will end up paying the same amount, as the fee will be deducted from the amount you owe the Host.
Can I cancel my booking? Under what conditions?
You can cancel your booking up to 48 hours before check-in time, but you will loose the booking fee that you have already paid. If the Host cancels your booking yor booking fee will be refunded. In the event you need to cancel, we strongly recommend that you provide the host with as much time as possible and with the cause of cancelation. Remember that the Host will be able to rate you, and likewise, you will be able to rate his professionalism.
What are my obligations? What are my rights?
Once you have carried out your booking, and unless the Host should cancel your booking, the space will be reserved for you. You should show punctually at check-in time. You will have to sign the agreement and pay the Host the reamining amount for the booked space, either at time of check-in or at a later time, as agreed. We strongly suggest that you carry out an inventory of the space together with the Host. You should receive the space in clean and ready to work conditions, and all ammenities should be present as per the ad. And finally, remember that you will be working within an exisiting environment, most probably with other people, try to be respectful and if you have any issues or questions, please refer to your Host for help.
In case of an incident who should I contact?
In case of an incident which cannot be resolved directly with the Host, please contact us at help@spacebee.com, at telephone number 900 373 917, or through our chat.
What guarantees does Spacebee offer?
Spacebee takes the quality and integrity of its users very seriously. We perform telephone and on-site checks to meet hosts and to ensure that establishments meet the highest standards. Our peer review system regulates the quality of both Hosts and Guests and detracts users from commiting fraud or abusing the other party. We also provide a suggested agreement that is issued at the time of booking and comes filled out with both parties' infiormation as well as the specifics of the booking that has been carried out.